All businesses need a little IT assistance from time to time, whether it’s for a simple hiccup some software or a full-blown technology emergency. Cybercriminals will often pose as IT support in attempts to capture this low-hanging fruit. Your employees should know how to spot the following warning signs from a fraudulent tech support squad.

Business leaders and decision makers have plenty to deal with… and that’s before factoring in all the problems and obstacles that pop up over the course of their normal operations, particularly when it comes to the technology their businesses rely on.

Naturally, a smart business owner would want their technology to be as reliable as possible, available without requiring conscious effort. As it happens, one of the modern options for IT support enables circumstances to be as close to this ideal as possible… but the other predominant option ultimately gives you more to worry about.

A successful business is a secure business. You probably have a good lock on the front door, maybe an alarm system, and secure cabinets for important documents. You do all of this to protect your business' physical assets from threats. So why wouldn't you do the same for your digital assets?

Just as you have physical security measures, your business also needs strong cybersecurity policies. They help create clear rules for employees to follow and a plan to fall back on if an incident occurs.

As we try to eke out as much fun from the final months of summer as possible, many of us will find it increasingly challenging to disconnect from the office—even from miles away. We could be lounging on a quiet beach in Bora Bora, but instead of enjoying the tranquility, we’d still be itching to check our emails. Instead of being able to truly relax, many team members and business owners still feel the pressures of the office even when away, essentially undoing any benefits of the vacation.

Let’s discuss how this can be addressed for the mutual benefit of everyone, allowing you and your team members to step away from time to time without causing disruptions.

While data might be the new currency, your own business’ data might be a bit too messy to make full use of. You might be paying to store it and protect it, but you’re not doing as much with your data as you’d like. Here’s how businesses find themselves with these “data graveyards” and why it essentially functions like a debt rather than an asset.

Are you blindly sprinting forward where your technology is involved, picking things that sound good, hoping you have enough forward momentum to reach the next stop? Unfortunately, this approach is often an option that many businesses take, usually to their detriment.

We want to remind you that you there is a better way: creating an IT roadmap to strategically merge your technology with your more functional business goals, helping you progress with every dollar invested.

Business owners have a lot of duties and responsibilities, and while you can hire a lot of people to cover some of the more stressful ones, it might feel strange to outsource your company’s technology management. You know IT is important, so that’s why you feel like you have to do it yourself, or at least in-house, but in reality, you’re the last person who should be working with your technology—and we’ll explain why.

The Internet is a staple in most offices around the world, and you’d be hard-pressed to find one that doesn’t rely on it in some fashion. A big part of seeing success with the Internet depends on your bandwidth, as well as your network’s capacity to reach the capabilities of your Internet service provider. Today, we want to break down what bandwidth is, as well as how you can make the most of your Internet package.

You should want your team to be ready and able to accomplish as much as possible. So, when a team member approaches you with a request for a better laptop or a dual-monitor setup and the wish to do more with their time, you should agree. However, there may be that little voice in the back of your head, whispering, “Was that a wise investment?”

It can be hard to balance the need for employee satisfaction with your budgetary restrictions, but it must be done. Let’s go over the considerations you need to make… as well as the pitfalls that must be avoided.

You sit in the meeting, and the IT consultant begins discussing infrastructure, endpoints, and threat vectors. You nod along, feigning comprehension, but a single thought echoes in your mind: “I have no idea what this person’s talking about.”

This feeling—a mix of inadequacy and the fear of looking foolish in your own company—is a secret weight carried by countless business owners. You’re not alone, and it’s not your job to be a tech genius. It’s your IT partner’s job to speak your language.

There’s a specific stress that comes from the disconnect between the money you invest in your business IT and the value that comes back from it. Sure, you know what the money is being spent on… but that’s a far cry from knowing how these investments are shifting the needle.

Let’s discuss the importance of understanding what your IT is telling you and when you need to demand more information… politely, of course.

When a company experiences a cyberattack, the consequences go far beyond a single ransom payment. The financial fallout can be massive, with the average cost of a data breach now reaching over $4.88 million globally.

Your business wants to use every opportunity it can to increase its bottom line and eliminate unnecessary costs, but how often does printing enter into the conversation? You waste more paper, ink, and toner than you think by not keeping a close watch on your printing practices. The right technology can not only reduce these wasteful practices but eliminate them entirely, giving you more capital to invest elsewhere in your business.

You see them across town—that competitor who seems to be firing on all cylinders. They’re hiring the best people, expanding their footprint, and their operations look impossibly smooth. You might think they have a secret marketing playbook or a better product…but what if their real unfair advantage is something you’re overlooking? What if their technology isn't just working—it's winning? 

For many growing Maryland businesses, a strategic IT partner is the ultimate secret weapon.

With cloud computing, your business has access to tools that fundamentally change the way work takes place. Several of the biggest reasons to adopt the cloud include flexibility, efficiency, and scalability. How are you planning to use the cloud to add or remove resources to your business initiatives as needed? Today, we want to share how scalability works and how your business can fully leverage it with the cloud.

Let's talk numbers for a moment. According to Verizon's 2024 Data Breach Investigations Report, the human element was a factor in a staggering 68% of breaches. This stat challenges the common misconception that cyberattacks are purely technological battles. In reality, they are often battles of wits, where attackers exploit human psychology through tactics like phishing and social engineering.

An untrained employee is like an unlocked door, a potential entry point for malicious actors looking to steal data, disrupt operations, and damage your hard-earned reputation. The average cost of a data breach has soared to nearly $4.88 million, a price few small or medium-sized businesses in Maryland can afford to pay. Let’s talk about how to keep your name off the bill.

Tips are great as long as they actually work. Business owners need more technology tips than just about anything else, whether that is app-specific or general care of technology. We try to do our best to provide useful tips a couple of times a month, but this week we wanted to focus on what is probably the most important tip we can provide.

Has this ever happened to you?

It’s late, a long day of work behind you, but you’re finally home and able to relax. Just as you get comfortable, your phone dings. You glance at your phone. It’s a work email… and if you’re like most, you’ll be itching just to check it and get it over with. The problem is, each time you do so, you whittle away the line between work and the rest of your life. This “always on” impression our technology provides has contributed to a few significant issues. 

Let’s see if we can address these issues.

You’ve probably heard the adage, work smarter, not harder. It usually describes the use of technology to bring time-and-money-saving benefits to the table that human workers can’t produce on their own. As good as technology is at boosting productivity and efficiency, it only works if you are able to get your employees engaged. 

While the allure of shiny new gadgets and cutting-edge software is undeniable, the real magic happens when these investments directly translate into tangible productivity gains, transforming how we work and propelling businesses forward.

You probably use Google more than you care to admit, so what if we told you that you could be getting even more value out of your Google searches? Today, we want to share some strategies to customize your Google search results by making your searches more effective from the outset.