It is great to have pride and confidence in your business, especially in the team you’ve assembled… including your in-house technical support team. That said, even the most capable IT team may not fully meet a business’ needs.

Let’s explore why this is and what can be done to correct any deficits your team may encounter.  

Why an In-House Team May Not Be Enough to Address All Business Needs

In a nutshell, information technology can be highly complicated behind the scenes.

There’s a lot that any business’ IT team is responsible for, more than what might initially come to mind. Let’s review these responsibilities:

The IT Team Provides Essential Network Administration and Upkeep

With so many business processes now hinging on the availability of technology and the data it stores, this is one of the most critical purposes that an IT department serves to an organization. Misconfigured, broken, or outdated technology creates a very real hurdle that could easily trip up anyone who encounters it and puts the business at risk.

By preventing your IT from falling into such a state, your team is in a much more secure, better place to achieve your desired level of success.

The IT Team Ensures Communication Continuity

Another key element of your business’ success is how well your various departments and team members can work collaboratively, which will require the right tools and equipment. These tools fall under the purview of the information technology department; as such, the responsibility to keep them functioning also falls to them.

This functionality covers many aspects of managing your communications infrastructure, from establishing the necessary hardware and software to ensuring security and continuity.

The IT Team Develops New Tools and Capabilities

Sometimes, an IT team may need to create and deploy custom solutions to address an organization’s needs… whether that solution is a new application, database, or internet/intranet site. While not as common as other business needs may be, it can help considerably to have enough IT resources to ensure that these kinds of processes can be completed, either by freeing up one of your team members to work on it or to take care of the development process itself.

The IT Team Supports the Rest of the Business’ Work

Finally, there’s the most well-known purpose that a business’ IT department serves: to ensure that the rest of the team has access to the tools and resources necessary to complete their tasks. From the initial implementation and installation of these tools to ensuring they are supported appropriately and responding to the needs of the rest of the team, whether hardware repairs and procurement are needed or some network issue needs to be mitigated, a business’ IT resource is a cornerstone of maintaining productivity.

So, now that we’ve established how the IT department contributes to your business, let’s talk about how your business can contribute to its success by reciprocating these efforts.

How Can a Business Support Its IT Team Better?

The hard truth is that most businesses simply cannot access the talent to support all of these functions natively due to hiring challenges or a lack of available funds in their budgets. This makes it challenging for an IT team to fulfill its full potential.

Fortunately, there is a simple solution for the businesses of Maryland: working with us.

By working with Dresner Group, you can enjoy the benefits of a fully staffed team addressing your business’ technology needs as we supplement the team members you already have on staff. You can trust us to treat your essential IT as we would our own, collaborating with you to deliver the full benefits we’ve discussed here.

Learn more about what we have to offer and what we could do to help you by calling (410) 531-6727 today.