If you don’t properly maintain your technology, then it’s simply not going to be one of your company’s strengths. It’s a simple statement, but it’s one that many modern businesses fail to act upon. A managed service provider can make it much easier to get the technology maintenance your business needs to succeed. Let’s take a closer look at the people who deliver these services to your organization.

The Modern IT Technician

The accepted norm for years was that the computer technician’s job was to fix individual PCs. Unfortunately, as technology grew ever-more-complex, so too did the responsibilities of these positions. It’s not enough to have technical assistance these days; technicians must have knowledge which encompasses all facets of business technology.

Today’s technician must be hired outright or as a part of an expert team like those at Dresner Group, and to make matters more complicated, they must know all kinds of things about technology of varying complexities. They need to know how to fix a computer, as well as how to do it remotely, including how to manage and install networks, identify and mitigate threats, how to structure a business’ IT around their goals, and most important of all, how to do all of the above in a fast-paced environment.

Ultimately, a competent IT technician needs to be an effective problem solver and knowledgeable about a plethora of best practices. They may also need to pick up certifications in various skills and softwares. These certifications are not easy to achieve, either; they require a certain level of knowledge and expertise, to be sure. Here are some of the certifications you might expect from technicians:

• CompTIA A+: Perhaps one of the most well-recognized certifications out there, CompTIA A+ certification means that the holder is competent across hardware, software, and problem solving in a variety of computing platforms. There is also a specific security certification (CompTIA Security+) for those who are competent in basic security practices and troubleshooting.
• Microsoft Certified Professional: Microsoft is perhaps the most established software vendor for businesses, so holding certifications in these softwares is extremely valuable. Some of the certifications include Office Specialist, Certified Solution Developer, and more. A technician holding these credentials is a serious boon for any business that uses Microsoft products.
• CISSP: Certified Information System Security Professional is one of the most recognized security-specific certifications a technician can earn.
• Oracle or Microsoft SQL Certifications: Databases are not the easiest thing to manage, but they are important for any business. These certifications are perfect for technicians proficient in SQL management.
• ITIL: Help desk technicians should have the Information Technology Infrastructure Library certification to show that they have a clear understanding of industry standard best practices.

If your technicians are certified, you’ll know that they have the skills necessary to help your business succeed. If you want more information on how our technicians can help your organization, reach out to us at (410) 531-6727.

We also wanted to take this opportunity to thank our great techs at Dresner Group for their hard work and dedication!